“Staff have high expectations of all children. They
provide an exceptionally nurturing
and engaging environment where children
purposefully explore and investigate
their surroundings, showing extremely high levels of
emotional security. Managers
and staff extend and enhance children's life
experiences and learning through
skilful interaction.”
OFSTED 2020
Additional support available
Cygnets is well connected with a range of local organisations and community groups that can
provide help, support and advice to families who might be struggling with finances and bills.
Please ask us if you have any concerns in this area and need our support to connect with any
of the below.
Local and in-person services in Westbury
Crosspoint
Located in the Market Place, Crosspoint is a community run charity offering a range of
support services for people in Westbury and the surrounding villages. In addition to an IT
suite, support with benefits applications, job hunting advice and counselling services,
Crosspoint is now offering a free and confidential debt advice service. The service uses
specially trained Money Mentors to help provide professional help and support with any debt
issues.
https://www.crosspoint-westbury.co.uk/debt-advice
Westbury Area Network
Food bank
Run by volunteers and based at Westbury Community Project on Eden Vale Road, Westbury
Area Network provides emergency parcels of food and essentials (nappies, toiletries etc) to
individuals and families who are struggling. Parcels can be provided on a one-off or ongoing
weekly basis depending on circumstances. Recipients need to be referred in order to access
support, so please speak to Emma O if you would like help accessing the food bank.
Community fridge
Also at Westbury Community Project, and open on Mondays, Wednesdays and Thursdays
from 10.30 – 12.00, the community fridge aims to reduce food waste and promote food
sharing. You can usually pick up bakery items including bread and cakes, plus fresh
vegetables, and other surplus items from local supermarkets.
https://www.westburyareanetwork.org/
Warm spaces
Throughout the cost-of-living crisis, several designated warm spaces have opened around
Westbury to support people who are struggling to heat their homes. By visiting these
community spaces, people can keep warm, enjoy hot drinks and refreshments, and seek
further support if needed.
Westbury Library is a designated warm space, as are other libraries in Wiltshire:
https://www.wiltshire.gov.uk/libraries-news
Westbury Town Council offers a warm space at The Laverton:
https://www.westburytowncouncil.gov.uk/dept/council-offices-and-the-laverton/
Specific warm space drop-in sessions are also taking place at locations including Westbury
Leigh Community Hall and Westbury Community Project so check online for details.
More services available online
Wessex Water
In response to the cost-of-living crisis, Wessex Water have a range of support services
available to customers. These include assistance with reduced bills, a bill cap scheme, debt
support and flexible payment plans.
https://www.wessexwater.co.uk/your-account/help-paying
Wiltshire Council
Wiltshire Council has a huge range of advice and guidance services online for anyone who
might be struggling. This includes:
Council tax
Benefits
Financial support including childcare funding
Energy costs
Housing
https://www.wiltshire.gov.uk/article/6665/Council-tax-benefits-and-financial-support
Mental Health & Money Advice
Problems with money can have a serious impact on your mental health, while mental health
issues can make effectively managing your money more challenging. Services such as Mental
Health & Money Advice offer dedicated help and support for people facing these kinds of
challenges.
https://www.mentalhealthandmoneyadvice.org/en/
Citizen’s Advice
Citizen’s Advice is a national charity with a local network that offers free and confidential
advice online, over the phone and in person, on a range of issues including problems at work
and your rights; managing benefits; debt and money worries; family, legal and housing issues
and more.
https://www.citizensadvice.org.uk/
Local Citizen’s Advice centres are available in Trowbridge, Devizes, Salisbury and
Chippenham, although at present consultations are being carried out over the phone/online,
with in-person support provided by appointment only.
https://www.citizensadvicewiltshire.org.uk/